Owned by Alibaba Group, AliExpress is an online retail platform that is based in China. Established as a B2B buying and selling portal initially, AliExpress has since expanded its horizons to B2C, C2C, and several other services. It is a facilitator of small businesses to reach out to customers all over the world. Using AliExpress, customers can contact the companies directly to shop for their favourite products.
AliExpress doesn’t have any official customer care number. However, you can contact AliExpress customer care officials through the chatbot – AliExpress Chatbot.
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If you ever get stuck while shopping through AliExpress, feel free to reach out to AliExpress customer care at your convenience.
Online Complaint: AliExpress Customer Support Online
For General Queries
Find your way to AliExpress Help Page by scrolling down to its Customer Services Page under Help section.
If you’re still looking for AliExpress Help Page Buyer Center Index or https://helppage.aliexpress.com/buyercenter/index.htm, you will be redirected to the renewed AliExpress Help Page where you can choose the type of query you have.
Here you will find generic queries relating to refunds, payment issues, password changes, shipment tracking, and more. Click on the query to view the answer and seek instant redressal by following the steps mentioned.
You can get your queries redressed with the help of AliExpress Chatbot.
You can also find the grievance redressal option on the official AliExpress Shopping App of the retailer.
For Specific Queries
If any question in the FAQs section doesn’t fit with your requirements, tweet or DM (direct message) AliExpress customer care team on the company’s official Twitter handle – @AliExpress_EN or follow the link – https://twitter.com/AliExpress_EN
AliExpress Customer Care – FAQs
1. What is an AliExpress Helpline Number?
AliExpress has no official helpline number. However, you can try to get in touch with the officials at Alibaba’s India Office on +91 224 233 5233.
2. How effective are AliExpress Customer Care Complaint Numbers?
Being a private company and a subsidiary of Alibaba Group, AliExpress has a dedicated team of customer care officials who will help you till your complaint is resolved. Get in touch with them through AliExpress Help Chat or the AliExpress App.
3. What are the timings for AliExpress Customer Care?
AliExpress customer care is reachable 24×7. So, you can contact them at your convenience.
4. Is AliExpress Customer Care reachable all days of the week?
Yes, AliExpress customer care is reachable all days of the week.
5. What if my product is delivered defective?
Reach out to AliExpress customer care on the company’s Twitter handle – @AliExpress_EN with your order number and details about your order. Someone from their customer care team will get in touch with you.
6. How can I contact the legal team without signing up on the website?
To get in touch with AliExpress’ customer care or legal team, you will have to DM AliExpress officials on their Twitter handle @AliExpress_EN.