Owned by Alibaba Group, AliExpress is an online retail service that is based in China. Established as a B2B buying and selling portal, AliExpress has now expanded its horizons to B2C, C2C and many other services. A facilitator of small businesses to reach out to customers all over the world, AliExpress allows the customers to contact the businesses directly. If you ever get stuck while shopping through AliExpress, feel free to reach out to AliExpress Customer Care at your convenience.
Online Complaint: AliExpress Customer Support Online
For general queries:
- Visit AliExpress’ official website and follow the link to AliExpress Help Page: https://helppage.aliexpress.com/buyercenter/index.htm
- Scroll down and click on ‘Chat Now’ button. You’ll be redirected to a new screen.
- Select the categories from the drop-down list to view the answer to your queries.
- Follow further instructions.
You can report any issues relating to your order by signing in to your account and clicking on ‘Report an Issue’ tab on the AliExpress Help Page.
For other queries:
If you couldn’t find any question in the FAQ’s section, tweet or DM (direct message) AliExpress Customer Care Team on the company’s official twitter handle – @AliExpress_EN or follow the link – https://twitter.com/AliExpress_EN
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AliExpress Customer Care – FAQ’s
What is an AliExpress Helpline Number?
AliExpress’s helpline number is a service that can be availed when you face any issue with the placement, payment or delivery of your order.
1. How effective are AliExpress Customer Care Complaint Numbers?
Being a private company, a subsidiary of AliBaba group, AliExpress has a dedicated team of customer care officials who will help you till your complaint is resolved.
2. Can I reach AliExpress Customer Care at night?
Yes, AliExpress Customer Care Team is reachable at night too.
3. What are the timings for AliExpress Customer Care?
AliExpress Customer Care is reachable 24*7. So, you can contact them as per your convenience.
4. Is AliExpress Customer Care reachable all days of the week?
Yes AliExpress Customer Care is reachable all days of the week.
5. What if my product is delivered defective?
Reach out to AliExpress Customer Care on the company’s twitter handle with your order number and details about your order.
6. How can I contact the legal team without signing up on the website?
DM AliExpress Customer Care officials on their twitter handle @AliExpress_EN
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