Source: Google

We have seen Artificial Technology (AI) based Chatbot in many sectors in India like banking, FMCG, insurance and more. However, the healthcare sector is yet to be impacted by AI. Kartik Poddar, Business Head at Haptik said that the deployment of the Chatbot will reduce the customer support from 22%-55%. He also said that the Chatbot will play a vital role for the pharmaceutical industry where the companies can use the Chatbot to figure out which doctors to reach to achieve their targets. There are many other benefits that the Healthcare Industry can get by deploying Chatbots.

Source: Pharmabiz

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