Source: Airline Ratings
TigerAir announces to cease its Melbourne-Townsville route from 1st August. Passengers flying between these routes will avail the services of Jetstar and Virgin Australia Flights. To minimize the damage of this sudden announcement, TigerAir promised to personally call the passengers who are affected and re-arrange their flights on Virgin Australia flights or Jetstar. They provide the passengers their complete itinerary via email and phone calls. Any passenger affected are free to cancel their flights without any cancellation or re-scheduling charges.