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<li><a href="/"><span>Home</span></a>&nbsp;&nbsp;/</li>
<li><a href="/gethelp"><span>Get Help</span></a>&nbsp;&nbsp;/</li>
<li><a href="/gethelp/unable-to-login"><span>Unable to login?</span></a>&nbsp;&nbsp;/</li>
<li><span class="active">Unable to log in/getting &lsquo;authentication failed&rsquo; error</span></li>
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<h1>Unable to log in/getting &lsquo;authentication failed&rsquo; error</h1>
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<div class="fw pts_basic_cnt_img"><img src="https://asset22.ckassets.com/resources/image/staticpage_images/authentication-1627967993.png" alt="" /></div>
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<p>Simply follow these steps to reset your password:</p>
<ol>
<li>Click on &lsquo;Forgot Password&rsquo;</li>
<li>Enter your registered email address/mobile number</li>
<li>Your new password will be sent to same email address/mobile number</li>
<li>Reset your IP Address</li>
<li>Login using the NEW password received on email</li>
<li>Go to &lsquo;Account Settings&rsquo; and change password</li>
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