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My Cashback/Rewards did not track, what can I do?

It can take between 5 minutes to 72 hours for your Cashback to track. You can check your Cashback status on your ‘My Earnings’ section. However, if you made a purchase over 3 days ago but haven’t received any notification acknowledging the purchase from us, please submit a ticket in the ‘Missing Cashback?’ section within 10 days from the date of transaction.


Here’s how you can raise a Missing Cashback Ticket:


  1. Log in to your CashKaro account
  2. Go to MyAccount/Profile section
  3. Select ‘Missing Cashback’
  4. Click on ‘Add Ticket’ and enter your order details before submitting.

Our team will work on your query and will get back to you with an update within 72 hours.

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