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<div class="ghd_section"><a href="/gethelp/unable-to-login/" class="top_title"> <i class="material-symbols-outlined mdi-arrow-back" aria-hidden="true"></i> <span class="top_text">Unable to log in/getting &lsquo;authentication failed&rsquo; error</span> </a>
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<h4 class="desk_title">Unable to log in/getting &lsquo;authentication failed&rsquo; error</h4>

<p>Simply follow these steps to reset your password:</p>
<ol>
<li>Click on &lsquo;Forgot Password&rsquo;</li>
<li>Enter your registered email address/mobile number</li>
<li>Your new password will be sent to same email address/mobile number</li>
<li>Reset your IP Address</li>
<li>Login using the NEW password received on email</li>
<li>Go to &lsquo;Account Settings&rsquo; and change password</li>
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