1. What does Pending Cashback mean?

Pending Cashback means we have tracked your transaction at a retailer via CashKaro & it has been acknowledged by retailer as well. However, since this is still within the Return or Cancellation period you cannot transfer or redeem this Cashback yet.

For example: If you make a purchase from Jabong.com through CashKaro you will get an email from us acknowledging that you have Pending Cashback of ₹XXX within 5 minutes.

Now, once the cancellation/return period is over, Jabong.com will confirm Cashback and pay us from their end. Once we get this confirmation your ₹250 will go from Pending to your Confirmed status. However, if you cancel your order, the Cashback is cancelled as well.

2. What does Confirmed Cashback mean?

Confirmed Cashback is what has been approved as a valid purchase from retailers. Once you have ₹250 or more Confirmed Cashback you can transfer it to your Bank Account via NEFT or redeem it as an Amazon / Flipkart Gift Cards.

3. What does Requested Cashback mean?

Once you request for payment of your Cashback via a bank transfer or as a Gift Card the status of your Cashback changes to Requested. You will receive an email with details about your requested Cashback.

4. What does Paid Cashback mean?

Once your Requested Cashback is sent to your Bank (or Email if you redeem as gift card) the status of your Cashback changes to Paid.

5. What does Cancelled Cashback mean?

In certain cases like cancellation of order or in case the retailer declares your transaction as invalid, the status of your Cashback changes to cancelled. This means we have not been paid by the retailer and therefore will not be able to pay you any cashback.

1. I made a purchase but have not received any Cashback email for it. What can I do?

If you made a purchase less than 3 days ago, please wait a little longer. It can take between 5 minutes to 72 hours for retailers to track sales.

However, if you made a purchase over 3 days ago but haven't received an email acknowledging the purchase from us, please submit a Missing Cashback ticket within 10 days from the date of transaction. No Missing Cashback Claims will be accepted after 10 days.

Sometimes, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and attempt to get your Missing Cashback.

Here's how: Log in to CashKaro.com on the top right corner of your navigation bar you will see the 'My Account' icon, click on it. Then click on "Missing Cashback". Here you can see the status of all your existing Cashback enquiries. To add a new Cashback enquiry click on the orange "Add Ticket" button.

To ensure you get your Cashback, please help our customer care team by sharing all the information as requested in the steps. You can follow the progress of your enquiry from this page and even send us follow up messages about the enquiry by clicking on the 'View details' link next to each enquiry.

2. Why do I need to wait 3 days after my transaction before I can submit a Cashback query?

It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.

3. When adding a new Cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?

Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list.

4. What information do I need to submit for a Missing Cashback ticket?

In order to submit a Missing Cashback ticket, you need: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.

5. What do the various statuses for my Missing Cashback Ticket mean?

You can track the status of your Cashback query by clicking on the "Missing Cashback" option from your "My Account" page. The meanings of the different statuses are:

• Received: This means we have received your query and have passed on the information to the retailer.
• Sent to Retailer: We are currently awaiting a response from the Retailer.
• Resolved: This means your Cashback query has been closed. A query is closed when the Retailer accepts your Cashback query. In this case you will be able to see your updated Cashback under your "My Earnings" section. A query is also closed if the retailer refuses your Cashback query and decides that the sale does not qualify for Cashback, we will inform you about this via email.

Unfortunately the retailer's decision is final and we will not be able to reverse it. Remember our incentives are always aligned with yours, so we do our best to get your Cashback approved.

6. How do I enquire about the status of my Missing Cashback query?

When you log in to CashKaro.com, you will the see 'My Account' icon on the top right corner of the navigation bar, click on it. Then click on "Missing Cashback". Here, you can see the status of all your existing Missing Cashback queries. For each ticket, you can click on "View" to see any comments from our Customer Support team. You can also use this to reach out to us.

Rewards are also like Cashback but can only be redeemed as Amazon & Flipkart Gift Cards. This is because Amazon and Flipkart only allow you to redeem your CashKaro Rewards as Gift Cards.

1. What does Pending Rewards mean?

Pending Rewards are those that we have tracked as transactions via CashKaro & have been acknowledged by retailers. However, since they are still within the Return or Cancellation period you cannot transfer or redeem them yet.

Once the cancellation/return period is over, the retailer will confirm these Rewards and pay us in the next monthly payment cycle. We shall then move ₹250 to your Confirmed Earnings. However, if you cancel your order, the Rewards are cancelled as well.

2. What does Confirmed Rewards mean?

Confirmed Rewards are those that have been approved as valid sales from retailers. Once you have ₹250 or more Confirmed Rewards you can redeem it as an Amazon / Flipkart Gift Cards.

3. What does Requested Cashback mean?

Once you request for payment of your Rewards as a Gift Card the status of your Rewards changes to Requested. You will receive an email with details about your requested Rewards.

4. What does Paid Rewards mean?

Once your Requested Rewards are sent to your Email via a gift card the status of your Rewards changes to Paid.

5. What does Cancelled Rewards mean?

In certain cases like cancellation of order or in case the retailer declares your transaction as invalid, the status of your Rewards changes to cancelled. This means we have not been paid by the retailer and therefore will not be able to pay you any Rewards.

1. I made a purchase but have not received any Rewards email for it. What can I do?

If you made a purchase less than 3 days ago, please wait a little longer. It can take between 5 minutes to 72 hours for retailers to track sales.

However, if you made a purchase over 3 days ago but haven't received an email acknowledging the purchase from us, please submit a Missing Rewards ticket within 10 days from the date of transaction. No Missing Rewards Claims will be accepted after 10 days.

Sometimes, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and attempt to get your Missing Rewards.

Here's how: Log in to CashKaro.com on the top right corner of your navigation bar you will see the 'My Account' icon, click on it. Then click on "Missing Cashback". Here you can see the status of all your existing Rewards enquiries. To add a new Rewards enquiry click on the orange "Add Ticket" button.

To ensure you get your Rewards, please help our customer care team by sharing all the information as requested in the steps. You can follow the progress of your enquiry from this page and even send us follow up messages about the enquiry by clicking on the 'View details' link next to each enquiry.

2. Why do I need to wait 3 days after my transaction before I can submit a Rewards query?

It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.

3. When adding a new Rewards enquiry, why do I not see a certain retailer amongst my exit clicks list?

Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list.

4. What information do I need to submit for a Missing Rewards ticket?

In order to submit a Missing Rewards ticket, you need: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.

5. What do the various statuses for my Missing Rewards Ticket mean?

You can track the status of your Rewards query by clicking on the "Missing Cashback" option from your "My Account" page. The meanings of the different statuses are:

• Received: This means we have received your query and have passed on the information to the retailer.
• Sent to Retailer: We are currently awaiting a response from the Retailer.
• Resolved: This means your Rewards query has been closed. A query is closed when the Retailer accepts your Rewards query. In this case you will be able to see your updated Rewards under your "My Earnings" section. A query is also closed if the retailer refuses your Rewards query and decides that the sale does not qualify for Rewards, we will inform you about this via email.

Unfortunately the retailer's decision is final and we will not be able to reverse it. Remember our incentives are always aligned with yours, so we do our best to get your Cashback approved.

6. How do I enquire about the status of my Missing Rewards query?

When you log in to CashKaro.com, you will the see 'My Account' icon on the top right corner of the navigation bar, click on it. Then click on "Missing Cashback". Here, you can see the status of all your existing Missing Rewards queries. For each ticket, you can click on "View" to see any comments from our Customer Support team. You can also use this to reach out to us.

1. When Can I Redeem My Cashback/Rewards?

Your Cashback usually tracks in pending status within 5 minutes of your shopping via CashKaro however sometimes it can take upto 72 Hours. Cashback is Confirmed in 48 Hours to 90 Days depending on the retailer you shop at. You can only redeem/withdraw Confirmed Cashback or Rewards. Confirmed Cashback can be redeemed in 2 ways: via NEFT Bank Payment or via Gift Cards. Confirmed Rewards can only be redeemed as Gift Cards. You can request for payment only once you have ₹250 or more Confirmed Cashback/Rewards. You can club your Confirmed Cashback and Confirmed Rewards to redeem them as a Gift Card if the total is ₹250 or more

2. How Do I Redeem CashKaro Cashback?

You can redeem your Cashback via NEFT and transfer money directly to your registered bank account. You can also redeem your Cashback as a Flipkart or Amazon Gift Card. You can club your Confirmed Cashback and Confirmed Rewards to redeem them as a Gift Card if the total is ₹250 or more

3. How To Redeem CashKaro Rewards?

CashKaro Rewards can only be redeemed as Gift Cards. You can club your Confirmed Cashback and Confirmed Rewards to redeem them as a Gift Card if the total is ₹250 or more