Frequently Asked Questions

About CashKaro.com

What is CashKaro.com?

CashKaro.com is India's largest Cashback and coupons website. It helps you save on all your regular purchases across 1500+ shopping websites. Earning Cashback is simple, just login to CashKaro, search for your favourite retailer, click on a deal you like & shop normally at the retailer’s site.

Which retailers can I save on?

CashKaro.com works with over 1500 retailers, everyone from Amazon, Flipkart, Dominos and Mobikwik to MakeMyTrip. Just type the name of the retailer you want to shop on in the search bar, or browse through different categories to see the great variety of our retail partners.

How do I check if my favourite retailers are on CashKaro.com?

If you are looking for a specific retailer, just type in the search bar. Alternatively, you can also browse through different categories in the menu, and click on whichever category/product you are interested in.

Do I need to pay to use CashKaro.com?

Not at all. This is a FREE Cashback service. You do not have to pay anything.

How do I contact your Customer Support team?

You can call us at 9958989971 / 8527264999 or email us at contact@CashKaro.com. Our Customer Support team is available from Monday to Friday between 10 am & 7 pm IST. We guarantee a 48 hour response time, but usually get back to customer much sooner than that.

Earning Cashback

How can I earn cashback via CashKaro.com?

Login to CashKaro & search for the retailer you want to shop at. On CashKaro’s retailer store page click on a deal you like. This will send you to the retailer's site where you can shop like you always do. You will get your Cashback within 5 Minutes to 72 Hours depending on the retailer you shop at. Once you have Rs.250 or more Confirmed Cashback you can transfer this Cashback to your Bank Account via NEFT or redeem it as an Amazon / Flipkart Gift Cards. PS - You can redeem once you have Rs.250 or more Confirmed Cashback.

Can I use coupons along with Cashback?

Yes, for many of our retailers we have Cashback offers and coupons. Most retailers pay the same Cashback if you use a coupon code along with it. However, some retailers might pay lesser Cashback and some may not pay any Cashback at all if you use a coupon code. These terms are clearly stated on the retailer’s store page on CashKaro.com so, please ensure you check all the terms & conditions before shopping.

What do Pending Cashback/Rewards mean?

Pending Cashback/Rewards are those that we have tracked as transactions via CashKaro & have been acknowledged by retailers. However, since they are still within the Return or Cancellation period you cannot transfer or redeem them yet. For example: If you make a purchase from Jabong.com through CashKaro you will get an email from us acknowledging that you have Pending Cashback of Rs. 250 within 5 minutes. Now once the cancellation/return period is over, Jabong.com will confirm this to us and pay us in the next monthly payment cycle. We shall then move Rs. 250 to your Confirmed Earnings. However, if you cancel your order, the Cashback is cancelled as well.

What does Confirmed Cashback/Rewards mean?

Confirmed Cashback/Rewards are those that have been approved as valid sales from retailers. Once you have Rs.250 or more Confirmed Cashback you can transfer this Cashback to your Bank Account via NEFT or redeem it as an Amazon / Flipkart Gift Cards.

How long after my transaction will I actually get my Cashback?

This varies from retailer to retailer. After you do a transaction you will get an email from us within 5 minutes to 72 hours telling you how much Cashback is due to you. This is called 'Pending' Cashback. Once the return period of your product/s is over/travel is completed, the retailer knows that the sale was genuine, and pays us. The status of your Cashback will automatically change to 'Confirmed'. From the time of your purchase it could take between 48 hours to 90 days for your Cashback to get confirmed.

Where do I see my cashback earnings?

Once you’ve logged in, you will see “My Account” on the top right corner of your screen. Click on it and then open 'My Earnings' to see your Cashback Earnings.

Can I visit the retailer directly, and just send you a receipt to get my Cashback?

Unfortunately no! To earn Cashback, you MUST visit the retailer via CashKaro.com. This way the retailer can track that you went to their site through us, and will pay us a commission. We pass most of this commission to you as Cashback.

Flipkart Rewards

What are Rewards?

Rewards are same as cashback, which you earn each time you shop on Flipkart via CashKaro.

1 Reward = 1 Rupee

How do you get Rewards?

Rewards get tracked as Pending in your CashKaro account within 72 hours from the date of transaction.

Payments of Rewards?

Rewards can be paid to you as Gift Vouchers/Gift Cards, as per below terms:

Only Confirmed Rewards can be paid. Pending Rewards cannot be paid till its status has been updated as ‘Confirmed’ by the retailer.

How to request Rewards?

When you have earned a minimum of Rs.250 as Confirmed Rewards, we can pay you Amazon Gift Cards once you make a request.

To request payment, login to your CashKaro account. Under ‘My Account’ on top right corner of the navigation bar, click on ‘My Earnings’. Here you need to click on ‘Request Rewards’. Fill in the details on the Reward payment page. Once you request the Gift Cards should reach your email account within 6-8 business days for.

How do you request your Cashback and Rewards together?

  • If sum of Confirmed Cashback + Confirmed Rewards is over Rs.250, you can request payment. Below are the options:


  • Example 1: Confirmed Cashback = Rs 250 or more, Rewards = Rs 0 - Payment options = NEFT, Gift Cards

    Example 2: Confirmed Cashback = Rs 0, Rewards = Rs 250 or more - Payment options = Gift Cards

    Example 3: Confirmed Cashback = Rs 50, Rewards = Rs 200 - Payment options = Gift Cards

    Example 4: Confirmed Cashback = Rs 200, Rewards = Rs 50 - Payment options = Gift Cards

  • Rewards cannot be paid as Cash via NEFT. However, if total Confirmed Rewards + Cashback is over Rs.250 they can be paid via Gift Cards.

  • Gift card value rounded to nearest fifth after adding bonus amount. (For e.g.: If Cashback with bonus is Rs.502, Gift card will be for Rs.500, or if the Cashback with bonus is Rs.503 then Gift Card will be for Rs.505)

  • Are referral earnings applicable on Rewards too?

    Yes, referral is also applicable on Rewards.

    General questions about Cashback

    Where does Cashback come from?

    When you shop at retailers through CashKaro, retailers pay us a commission. We pass most of this amount on to you as Cashback. This commission fee comes from the retailers’ advertising and customer acquisition budgets.

    The retailer link is not working. What can I do?

    Firstly, please try opening the retailer link in another browser (or if possible another computer or mobile device). To ensure that the problem you have is not being caused by your own settings, please allow cookies in your browser settings and clear your cookies & cache before shopping via CashKaro.com If none of this works please contact our Customer Support Team and we can look into this for you. Please provide a clear and concise description of your experience, and include the browser name and version number. If you are getting tracking issue messages, please provide details of your security settings and/or software.

    What are some best practices when making a purchase through CashKaro.com?

    To ensure your Cashback tracks successfully, we recommend that you permanently allow cookies, JavaScript and third party images in your browser settings. Clear your cookies to get started. Log into CashKaro.com and click out to any retailer through CashKaro.com. Always use one of the orange buttons to click out from CashKaro.com to the retailer's site; do not visit the retailer directly. Comparison sites - We recommend you do not use a quote reference or code provided by a comparison site. In that case, the commission from the sale would be paid to the comparison site. If we do not receive any commission from retailers we will not be able to pay you Cashback. Do not search a comparison site while completing a purchase through CashKaro.com – otherwise we will not be able to pay you any Cashback. Completing the purchase online: CashKaro.com only works online. So if you buy something over the telephone or in-store, we will not be able to pay you any Cashback. Voucher and gift codes - To get Cashback via CashKaro.com please only use voucher codes supplied by CashKaro.com. If you use any other voucher codes/coupons etc. we will not be able to pay you any Cashback. Keep all email confirmations and documents from the retailer - just in case you need to use the information for submitting an earnings enquiry.

    Why are some stores available in multiple categories?

    Our team visits every store before assigning them to different categories. There are many stores (almost 60%) who do business is multiple areas e.g. Flipkart. You can get everything from books, stationery, and clothing to electronic products at Flipkart. Therefore, Flipkart would show in multiple categories.

    What if I cannot find a retailer I am looking for, or if I would like to suggest a new one?

    Please feel free to Contact us and let us know which retailer you are looking for. We will try our best to get them on our site!

    Missing Cashback

    I made a purchase but have not received any Cashback email for it. What can I do?

    If you made a purchase less than 3 days ago, please wait a little longer. It can take between 5 minutes to 72 hours for retailers to track sales. However, if you made a purchase over 3 days ago but haven’t received an email acknowledging the purchase from us, please submit a Missing Cashback ticket within 10 days from the date of transaction. No Missing Cashback Claims will be accepted after 10 days. Sometimes, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and attempt to get your Missing Cashback. Here’s how: Log in to CashKaro.com on the top right corner of your navigation bar you will see the 'My Account' icon, click on it. Then click on “Missing Cashback”. Here you can see the status of all your existing Cashback enquiries. To add a new Cashback enquiry click on the orange “Add Ticket” button. To ensure you get your Cashback, please help our customer care team by sharing all the information as requested in the steps. You can follow the progress of your enquiry from this page and even send us follow up messages about the enquiry by clicking on the 'View details' link next to each enquiry.

    Why do I need to wait 3 days after my transaction before I can submit a Cashback query?

    It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.

    When adding a new Cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?

    Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list.

    What information do I need to submit for a Missing Cashback ticket?

    In order to submit a Missing Cashback ticket, you need: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.

    What do the various statuses for my Missing Cashback Ticket mean?

    You can track the status of your Cashback query by clicking on the “Missing Cashback” option from your “My Account” page. The meanings of the different statuses are:

    1. Received: This means we have received your query and have passed on the information to the retailer.

    2. Sent to Retailer: We are currently awaiting a response from the Retailer.

    3. Resolved: This means your Cashback query has been closed. A query is closed when the Retailer accepts your Cashback query. In this case you will be able to see your updated Cashback under your “My Earnings” section. A query is also closed if the retailer refuses your Cashback query and decides that the sale does not qualify for Cashback, we will inform you about this via email.

    Unfortunately the retailer's decision is final and we will not be able to reverse it. Remember our incentives are always aligned with yours, so we do our best to get your Cashback approved.

    How do I enquire about the status of my Missing Cashback query?

    When you log in to CashKaro.com, you will the see 'My Account' icon on the top right corner of the navigation bar, click on it. Then click on “Missing Cashback”. Here, you can see the status of all your existing Missing Cashback queries. For each ticket, you can click on “View” to see any comments from our Customer Support team. You can also use this to reach out to us.

    How long does it take to resolve Cashback enquiries?

    Cashback enquiries can take anywhere between 3 days to 3 months based on the retailer. We try our level best to resolve your missing Cashback query as soon as possible. Remember that our incentives are aligned with yours, and we only earn when you get Cashback.

    What are the reasons for a cashback to not track or track incorrectly?

    Sometimes Cashback is not paid on VAT and delivery amounts. Therefore, if you think your Cashback tracked at a wrong amount then this could be one of the reasons.

    In some cases the retailer may decline your Cashback because:

    The purchase was returned, cancelled or the order was amended.

    The purchase was not completed online.

    You used another site during your transaction (e.g. a price comparison site).

    You did not comply with the Terms and Conditions listed on our website and/or the retailer's.

    You used a voucher code, coupon or gift code not authorized by CashKaro.

    You disabled cookies on your device and tracking could not be completed.

    Generally, sticking to the terms and conditions provided on our retailer page and ensuring you follow the recommended process will minimize the risk of anything going wrong.

    What happens if my Missing Cashback query is denied?

    The retailer holds the sole discretion of determining the validity of your Missing Cashback query. While our team will do their best to resolve your Cashback query, in some cases your Cashback may be declined. Please help us get your transaction approved from the retailer by providing all relevant proofs of purchase. Unfortunately, once a retailer has made a decision it is final and binding.

    Payment of Cashback

    What is your payment policy? Are there any restrictions or charges?

    Our payment policy in detail:

    Only Confirmed Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as ‘Confirmed’ by the retailers.

    When you have earned a minimum of Rs.250 as Confirmed Cashback, we can pay the money to your (Indian) Bank Account via NEFT (for free) or as Amazon / Flipkart Gift Cards.

    Depending on your bank, this payment should reach your account within 4-5 business days for payments via NEFT.

    How do I request payment of my Cashback?

    When you have earned a minimum of Rs.250 as Confirmed Cashback, we can pay the money to your (Indian) Bank Account via NEFT (for free) or as Amazon / Flipkart Gift Cards.

    To request payment, login to your CashKaro account. Under ‘My Account’ on top right corner of the navigation bar, click on ‘My Earnings’. Here you can fill in details of the Bank Account you want us to pay the Cashback to.

    Please note that only Cashback with ‘Confirmed’ status can be paid. Until we receive payment from retailers, Cashback remains in ‘Pending Status’ and cannot be paid to you.

    How long does it take to receive Cashback via NEFT?

    NEFT Payments are processed thrice a week. Depending on your bank, this payment should reach your account within 4-5 business days from the date of your request.

    I live outside India. How do I get my Cashback paid?

    For us to pay your Cashback, you need to have an Indian Bank Account. Your present location does not affect this till the time you have an Indian Bank Account.

    How do I change my payment settings?

    When you login to your CashKaro Account, you can see the “My Account” option on top right corner of the navigation bar. Click on “Settings”. There, please select “Payment Settings”. Here you can enter & amend your Bank Account details that you want us to pay the Cashback to. Note that you will need to enter your CashKaro password to confirm these changes.

    Does cash sitting in my account expire?

    Absolutely not! This is your money and we want to pay it to you. So even if you have gaps in your usage, the Cashback in your account does not expire. Once you have a minimum of Rs. 250 as 'Confirmed' Cashback, we can pay the money to your Bank Account. You need a minimum of Rs. 250 as 'Confirmed' Cashback for each payment request.

    Account settings

    How do I change my password?

    To change your password, login to your CashKaro Account. On the top right corner of the navigation bar you will see the “My Account” icon, click on it. Next click on “Settings”, then select “Change Password”. You can now change your password and click 'Save Changes'.

    I've forgotten my password, what should I do?

    Click on the Sign-in button. On the login pop-up you will see a link labelled “Forgot Password?” Just click on this and follow the instructions and we will send you an email telling you how to reset your password. Occasionally, the email may arrive in your 'junk/spam' folder. Please ensure that you click on the link in the most recent email in order to reset your password.

    Why do I receive emails showing my tracked transactions?

    We like to keep our members updated at all times and this email is a confirmation that the retailer has tracked your purchase. You can always login to CashKaro, click “My Account” select “Personal Details” and can change your email settings if you wish to.

    Questions about Refer and Earn

    What are referral earnings?

    When you refer someone to CashKaro and they shop you get 10% of their Cashback every time they shop (forever!). So, say you referred Rohit to us. Rohit uses CashKaro.com to shop online and earns Rs. 400 as Cashback. Since you referred Rohit, you will earn Rs. 40 Cashback! The best part, you will earn this for life. Every time Rohit earns Cashback, you will too!

    You can track all your referral earnings by clicking on My Earning under My Account option.

    How do I invite friends?

    Referring friends is really simple. You just have to share your unique referral link with friends through email, Facebook or Twitter. Please visit the Invite and Earn page for more details.

    If you are a charity or student organization, sending this referral link to all your members can be a powerful way to raise funds. Given that average Cashback in India is Rs. 300, you can earn Rs. 30 per member. Imagine if 1000 members join using your link you can earn Rs. 30,000 each month, just for helping people save.

    Where do I see my referral earnings?

    Click on 'My Account' on top right corner of the navigation bar. Then select 'My earnings'. At the bottom, you will be able to see your referral earnings.

    How does referring friends benefit me?

    When you refer a friend, 10% of what they earned as Cashback is added to your CashKaro Account. For example, if you referred Rohit who earns Rs. 500 as Cashback, 10% of this or Rs. 50 comes to you from us as a thank you. Rohit still earns the same amount, but now you also earn. What's more amazing is that you will earn this 10% every time Rohit shops (forever)!

    How can I find my referral link?

    After you have signed into your CashKaro Account, click on the “My Account” icon and then click on “Invite and Earn”. You will see your referral link on this page.

    It will look like this: http://CashKaro.com/r=username

    How can CashKaro.com help me raise funds?

    If you are a charity or student organization, sending your referral link to all your members can be a powerful way to raise funds. Given that average Cashback in India is Rs. 300, your charity can earn Rs. 30 per member. Imagine if 1000 member join using your link you can earn Rs. 30,000 each month, just for helping people save.

    Can members donate their Cashback?

    You can donate some or all of your Cashback to charity. When you request payment of your Cashback, just select which charity you'd like to donate to and how much. We will transfer the money to them and send you a confirmation. Please feel free to recommend a new charity to us.

    How do I donate some or all of my Cashback?

    Once you are logged in to CashKaro, click on “My Account” on the top right corner of your navigation bar. Now click on “My Earnings”, and then click on “Request Cashback Payment”. Select the charity you wish to donate to. We are constantly adding new charities to our database.

    Need Help?