<div class="ghl_section"><a href="/gethelp" class="top_title"> <i class="material-symbols-outlined mdi-arrow-back" aria-hidden="true"></i> <span class="top_text">Unable to login?</span>  </a>
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<li class="ghl_grid_box"><span class="inner_text">Unable to log in/getting 'authentication failed' error</span>
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<p>Simply follow these steps to reset your password:</p>
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<li>Click on &lsquo;Forgot Password&rsquo;</li>
<li>Enter your registered email address/mobile number</li>
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<a class="vw_link" href="/gethelp/unable-to-login/unable-to-log-in-getting-authentication-failed-error">View Answer<i class="material-symbols-outlined mdi-trending-flat" aria-hidden="true"></i></a></div>
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<li class="ghl_grid_box"><span class="inner_text">How to reset IP Address?</span>
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<p>IP address will depend on the source of your internet.</p>
<p>If you are using a WiFi network:</p>
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<li>Switch off the Wi-Fi device(router), wait for 10 seconds and then switch it back on.</li>
<li>Plug out the dongle, wait for 5 seconds and then plug it back on</li>
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<a class="vw_link" href="/gethelp/unable-to-login/how-to-reset-ip-address">View Answer<i class="material-symbols-outlined mdi-trending-flat" aria-hidden="true"></i></a></div>
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