Simply follow these steps to reset your password:

1. Click on ‘Forgot Password’
2. Enter your registered email address/mobile number

IP address will depend on the source of your internet.

If you are using a WiFi network:

1. Switch off the Wi-Fi device(router), wait for 10 seconds and then switch it back on.
2. Plug out the dongle, wait for 5 seconds and then plug it back on