Ajio is a popular fashion and lifestyle website, and Reliance Retail’s first pan-Indian ecommerce venture. It has its own in-house brands in various categories, selling the best of styles from latest fashion trends. They have apparel and accessories for men, women and children. Ajio was officially launched in 2016.
Ajio Fashion Store
Ajio ensures three things about the products up for sale on their online store:
- 100% handpicked
- Assured quality
- Easy exchange
They have trendy, exclusive brands and styles from around the world. Ajio assures that each of their products are of the finest quality, specially curated and delivered to you in the smoothest of online shopping experiences.
Return and Refund Policy
In case of any dissatisfaction with the products received, regarding quality or condition of the item (damage or defect), you may initiate a request for return of the same.
While raising a request for return, you may avail a refund on the returned product, which will be approved by Ajio after due verification of the returned product. Any returned product must be unused, with the price tags intact.
Here are the return periods and conditions of return for various categories:
|Product Category||Return Period|
|FASHION AND LIFESTYLE PRODUCTS||Apparel, accessories, cosmetics, footwear, sunglasses, certain fashion jewellery, etc.||30 days from the date of delivery (Unused with price tags intact)|
|Innerwear – Briefs and Panties, Lingerie Sets, Socks and Stockings, Cosmetics, Fashion Jewellery, Deodorants and Perfumes||Non-returnable|
|ELECTRONIC PRODUCTS||Smartphones, Jio devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc.||7 days from the date of delivery – only in case of apparent damage or defects.
In case of any issues after 7 days from the date of delivery:
Users may visit the Jio Service Centre.
(or) contact the manufacturer directly for other products
|TOYS||Various Toys||10 days from the date of delivery (Unused with price tags intact)|
As soon as you request return, a Return ID is generated and the product will be picked up within 3 business days. You will be notified of an estimated refund date.
The entire amount paid for the product will be refunded, including any taxes that were paid. The mode of refund depends on the mode of payment for the order.
Cancellation is possible through the Ajio Website, App or by getting in touch with Ajio Customer Care. They shall fully or partially cancel orders prior to its dispatch from Ajio warehouses. You can cancel an order by visiting the ‘Orders’ section on the Ajio app or webpage.
If the cancellation is initiated prior to the dispatch of the products, Ajio will initiate refunds within 2 business days. The refund will reflect in your bank or Ajio Wallet.
If the order has already been packed or shipped, you can refuse the delivery of the order.
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