Aliexpress by Alibaba group brings you a colossal range of products from the top brands including home décor, fashion, beauty and much more. Check out the raging Aliexpress coupons and offers on the latest products which you can get with killer deals. Aliexpress provides Aliexpress Buyer protection assurance to its customers which makes your shopping experience entirely fool-proof and safe. Here’s what you should know about the Aliexpress Buyer protection so you can shop with confidence for your favorite products.
Money back guarantee
Aliexpress promises your money will be returned in case of any issues with your delivered goods.
In case the delivered product fails to match the exact description online or it not delivered to your address within the Buyer Protection period, the customer will be eligible to raise a claim.
Once the claim process initiated by the customer is successfully completed the refund will be initiated within 15 days.
Contact vendor and Apply for refund
The customer can visit their Aliexpress account order history and initiate contacting the seller of the particular product. The issue can be further escalated and possible solutions can be sought out. Apply for a refund with the option to raise a claim within 15 days of delivery of product.
15 days money back promise
Aliexpress guarantees its buyers their money back within a time period of just 15 days directly from the sellers. In case this has been delayed or in case of lack of response feel free to contact the Aliexpress customer care to report the issue.
When you purchase a product the ‘free return’ icon on the page identifies the product falls under free return promise. This means that the buyer will be eligible for free return of the goods bought on Aliexpress and will get an additional 15 days on top of the on-time delivery date. This makes the entire return process easy, fast and simple.
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